Support

Stuck, or something not working? Email us at games@breeze-digital.uk and we'll get back to you, usually within two working days. Please put Twin Orbit in the subject, as we look after more than one game. The link above does this for you.

It helps if you tell us your phone's make and model, and the version number from the bottom of the game's Settings page.

Purchases

I bought something and didn't get it

Close the game fully and open it again. If it's still missing, open the Shop, scroll to the bottom of Deals and tap Restore purchases. If that doesn't fix it, email us with the order number from your Google Play or App Store receipt.

How do I get a refund?

Refunds are handled by the store you bought from. On Android, use Google Play's refund page. On iPhone, use Apple's Report a Problem page.

Can I stop in-app purchases?

Yes. You can turn off or password-protect purchases in your phone's settings, or in the Google Play or App Store settings.

Your progress

Where is my progress saved?

On your phone. There's no account to sign in to. This means that if you delete the game, or move to a new phone, your progress doesn't come with you. Purchases that you keep for good, such as Star Doubler or a look pack, can be brought back with Restore purchases.

How do I start again?

Open Settings and tap Delete my save. It asks you to confirm, because there's no way to get it back.

Ads and privacy

How do I change my privacy choices?

Open Settings and tap Privacy. On iPhone, you can also turn tracking off for any app in Settings, then Privacy & Security, then Tracking. On Android, you can reset your advertising ID or turn off personalised ads in your phone's Settings, under Google, then Ads. Our privacy policy explains what the game uses and why.

Can I play without ads?

No More Ads in the Shop removes the ads between levels for good. Ads that give you a reward stay your choice: you only ever watch one when you ask for it.

Playing

The movement is too much for me

Open Settings and turn on Less motion. It calms down shaking, spinning and other big movements.

Can I see the tips again?

Yes. Open Settings and tap Replay tips.

Contact

Email games@breeze-digital.uk, or write to Breeze Digital Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE.